{"id":2074,"date":"2024-04-24T11:24:12","date_gmt":"2024-04-24T14:24:12","guid":{"rendered":"https:\/\/www.cmbituruna.pr.gov.br\/1\/?page_id=2074"},"modified":"2026-06-16T20:27:58","modified_gmt":"2026-06-16T23:27:58","slug":"carta-de-servicos-ao-usuario","status":"publish","type":"page","link":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/carta-de-servicos-ao-usuario\/","title":{"rendered":"Carta de Servi\u00e7os ao Usu\u00e1rio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2074\" class=\"elementor elementor-2074\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8940457 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8940457\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69e0572\" data-id=\"69e0572\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd8fa9a elementor-widget elementor-widget-post-info\" data-id=\"fd8fa9a\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-ff23b9e elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-tags\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tAtualizado em:\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-3c28bd1 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-tags\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t24\/08\/2026 02:27\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4783f elementor-widget elementor-widget-heading\" data-id=\"4b4783f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-small\"><span style=\"font-family: Raleway, sans-serif;font-size: 1.75em;font-style: normal;font-weight: bold;letter-spacing: -0.05em;text-align: center\">Conhe\u00e7a os servi\u00e7os que a C\u00e2mara Municpal de Bituruna oferece aos cidad\u00e3os<\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-869516d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"869516d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43731c1\" data-id=\"43731c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c79ad43 elementor-widget elementor-widget-text-editor\" data-id=\"c79ad43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin-bottom: 0px; margin-left: 2em; list-style-type: disc; color: #333333; font-family: Raleway, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; background-color: #ffffff;\"><li style=\"margin-bottom: 0.25em; line-height: 1.5em;\">A Carta de Servi\u00e7os aos Usu\u00e1rios \u00e9 uma determina\u00e7\u00e3o da\u00a0<a style=\"outline-style: none; outline-width: initial; background: transparent; text-decoration-line: none; color: #205c90; border-bottom-width: initial; border-bottom-style: none;\" title=\"LEI N\u00ba 13.460, DE 26 DE JUNHO DE 2017\" href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\" target=\"_blank\" rel=\"noopener\">lei federal n\u00ba 13.460\/2017<\/a>, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os oferecidos pela administra\u00e7\u00e3o p\u00fablica.<\/li><li style=\"margin-bottom: 0.25em; line-height: 1.5em;\">No cumprimento desta legisla\u00e7\u00e3o, a C\u00e2mara de Bituruna informa que os aspectos de cada servi\u00e7o est\u00e3o detalhados nas p\u00e1ginas espec\u00edficas. Em rela\u00e7\u00e3o \u00e0s respostas de manifesta\u00e7\u00e3o recebidas dos cidad\u00e3os, a C\u00e2mara cumpre os prazos estabelecidos em lei, que est\u00e3o especificados em cada servi\u00e7o, isso quando a resposta n\u00e3o pode ser fornecida de imediato.<\/li><li style=\"margin-bottom: 0.25em; line-height: 1.5em;\"><strong><span style=\"font-family: Raleway, sans-serif; font-size: 16px; font-style: normal; text-align: center;\">Clique nas imagens abaixo para conferir os servi\u00e7os por \u00e1rea:<\/span><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a436ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a436ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4f93339\" data-id=\"4f93339\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-102414d elementor-widget elementor-widget-image\" data-id=\"102414d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/transparencia.betha.cloud\/#\/pbNk9MZNQHleVani7FcG9g==\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2022\/08\/portal-1.png\" class=\"attachment-large size-large wp-image-1596\" alt=\"\" data-wp-pid=\"1596\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-998fb21\" data-id=\"998fb21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43a2a0b elementor-widget elementor-widget-image\" data-id=\"43a2a0b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/ouvidoria\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2022\/08\/ouvidoria.png\" class=\"attachment-large size-large wp-image-1589\" alt=\"\" data-wp-pid=\"1589\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-624523b\" data-id=\"624523b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dded9f elementor-widget elementor-widget-image\" data-id=\"5dded9f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/pedido-de-informacoes\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2022\/08\/sic.png\" class=\"attachment-large size-large wp-image-1572\" alt=\"\" data-wp-pid=\"1572\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3c0599b\" data-id=\"3c0599b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0438eca elementor-widget elementor-widget-image\" data-id=\"0438eca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/2015\/08\/12\/funcoes-da-camara\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/13-2.png\" class=\"attachment-large size-large wp-image-2079\" alt=\"\" data-wp-pid=\"2079\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-471578b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"471578b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d132493\" data-id=\"d132493\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d570281 elementor-widget elementor-widget-image\" data-id=\"d570281\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/@camaradebituruna\/streams\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-5.png\" class=\"attachment-large size-large wp-image-2088\" alt=\"\" data-wp-pid=\"2088\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-961033f\" data-id=\"961033f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cbbf9c elementor-widget elementor-widget-image\" data-id=\"8cbbf9c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/profile.php?id=61554502293147&#038;ref=embed_page\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-8.png\" class=\"attachment-large size-large wp-image-2090\" alt=\"\" data-wp-pid=\"2090\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-732c75f\" data-id=\"732c75f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f536ab4 elementor-widget elementor-widget-image\" data-id=\"f536ab4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/2025\/01\/10\/vereadores\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-7.png\" class=\"attachment-large size-large wp-image-2089\" alt=\"\" data-wp-pid=\"2089\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-46993dd\" data-id=\"46993dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e973e93 elementor-widget elementor-widget-image\" data-id=\"e973e93\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leismunicipais.com.br\/prefeitura\/pr\/bituruna\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-4.png\" class=\"attachment-large size-large wp-image-2091\" alt=\"\" data-wp-pid=\"2091\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b7b818 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b7b818\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-5dc0762\" data-id=\"5dc0762\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0784971 elementor-widget elementor-widget-image\" data-id=\"0784971\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/category\/comissoes\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-3.png\" class=\"attachment-large size-large wp-image-2092\" alt=\"\" data-wp-pid=\"2092\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9669cc0\" data-id=\"9669cc0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4703a0 elementor-widget elementor-widget-image\" data-id=\"d4703a0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/banco-de-ideias\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-9-1.png\" class=\"attachment-large size-large wp-image-2094\" alt=\"\" data-wp-pid=\"2094\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bd94de0\" data-id=\"bd94de0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b51cdc elementor-widget elementor-widget-image\" data-id=\"5b51cdc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.google.com\/maps\/place\/C%C3%A2mara+Municipal+de+Vereadores\/@-26.160665,-51.554766,13z\/data=!4m6!3m5!1s0x94e5c5656ea9d7fd:0x16478acdba386505!8m2!3d-26.1606655!4d-51.5547661!16s%2Fg%2F11t5kjff3n?hl=pt-BR&#038;entry=ttu\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-6.png\" class=\"attachment-large size-large wp-image-2095\" alt=\"\" data-wp-pid=\"2095\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-23c7814\" data-id=\"23c7814\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-836c862 elementor-widget elementor-widget-image\" data-id=\"836c862\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/perguntas-frequentes\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"93\" src=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/wp-content\/uploads\/2024\/04\/555-10.png\" class=\"attachment-large size-large wp-image-2096\" alt=\"\" data-wp-pid=\"2096\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5abf78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5abf78\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-510b00e\" data-id=\"510b00e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7997f7 elementor-widget elementor-widget-text-editor\" data-id=\"e7997f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>CARTA DE SERVI\u00c7OS AO USU\u00c1RIO<\/strong><\/p><p>\u00a0<\/p><p><strong>C\u00e2mara Municipal de Bituruna &#8211; Paran\u00e1<\/strong><\/p><p><strong>Vers\u00e3o:<\/strong> 2026<br \/><strong>Fundamenta\u00e7\u00e3o Legal:<\/strong> Lei Federal n\u00ba 13.460, de 26 de junho de 2017.<\/p><p>\u00a0<\/p><ol><li><strong> APRESENTA\u00c7\u00c3O<\/strong><\/li><\/ol><p>A Carta de Servi\u00e7os ao Usu\u00e1rio da C\u00e2mara Municipal de Bituruna tem como objetivo informar \u00e0 popula\u00e7\u00e3o os servi\u00e7os prestados pelo Poder Legislativo Municipal, as formas de acesso a esses servi\u00e7os, os compromissos de atendimento e os direitos dos cidad\u00e3os.<\/p><p>Este instrumento visa promover a transpar\u00eancia, facilitar o acesso \u00e0s informa\u00e7\u00f5es p\u00fablicas e fortalecer a participa\u00e7\u00e3o popular nas atividades legislativas.<\/p><p>\u00a0<\/p><ol start=\"2\"><li><strong> IDENTIFICA\u00c7\u00c3O DA C\u00c2MARA MUNICIPAL<\/strong><\/li><\/ol><p><strong>C\u00e2mara Municipal de Bituruna<\/strong><\/p><p><strong>Endere\u00e7o:<\/strong> Avenida Dr. Oscar Geyer, n\u00ba 639, Centro, Bituruna\/PR, CEP 84.640-000.<\/p><p><strong>Telefone:<\/strong> (42) 3553-1566.<\/p><p><strong>E-mail:<\/strong> cmbituruna@cmbituruna.pr.gov.br.<\/p><p><strong>Site oficial:<\/strong><\/p><p><a href=\"https:\/\/www.cmbituruna.pr.gov.br\">Portal da C\u00e2mara Municipal de Bituruna<\/a><\/p><p><strong>Hor\u00e1rio de atendimento ao p\u00fablico:<\/strong><\/p><p>De segunda a sexta-feira, das <strong>08h00 \u00e0s 12h00<\/strong> e das <strong>13h00 \u00e0s 17h00<\/strong>.<\/p><p><strong>Sess\u00f5es Ordin\u00e1rias:<\/strong><\/p><p>Realizadas \u00e0s <strong>segundas-feiras, \u00e0s 19h00<\/strong>, no Plen\u00e1rio da C\u00e2mara Municipal.<\/p><p>\u00a0<\/p><ol start=\"3\"><li><strong> PRINCIPAIS SERVI\u00c7OS OFERECIDOS<\/strong><\/li><\/ol><p><strong>3.1 Servi\u00e7o de Informa\u00e7\u00e3o ao Cidad\u00e3o (SIC)<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Atendimento aos pedidos de acesso \u00e0 informa\u00e7\u00e3o, conforme a Lei Federal n\u00ba 12.527\/2011 (Lei de Acesso \u00e0 Informa\u00e7\u00e3o).<\/p><p><strong>Como solicitar:<\/strong><\/p><ul><li>Presencialmente na sede da C\u00e2mara;<\/li><li>Pelo sistema eletr\u00f4nico dispon\u00edvel no portal institucional.<\/li><\/ul><p><strong>Prazo para resposta:<\/strong><\/p><ul><li>At\u00e9 20 dias, prorrog\u00e1veis por mais 10 dias, mediante justificativa legal.<\/li><\/ul><p><strong>Custo:<\/strong><\/p><ul><li>Gratuito<\/li><\/ul><p><strong>3.2 Ouvidoria<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Canal destinado ao recebimento de elogios, sugest\u00f5es, reclama\u00e7\u00f5es, den\u00fancias e solicita\u00e7\u00f5es referentes aos servi\u00e7os prestados pela C\u00e2mara.<\/p><p><strong>Como acessar:<\/strong><\/p><ul><li>Pelo portal eletr\u00f4nico;<\/li><li>Presencialmente;<\/li><li>Por telefone ou e-mail institucional.<\/li><\/ul><p><strong>Prazo para resposta:<\/strong><\/p><ul><li>At\u00e9 30 dias, prorrog\u00e1veis por igual per\u00edodo, mediante justificativa.<\/li><\/ul><p><strong>3.3 Consulta \u00e0 Legisla\u00e7\u00e3o Municipal<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Disponibiliza\u00e7\u00e3o das leis municipais, resolu\u00e7\u00f5es, decretos legislativos e demais atos normativos.<\/p><p><strong>Forma de acesso:<\/strong><\/p><ul><li>Site oficial da C\u00e2mara;<\/li><li>Atendimento presencial.<\/li><\/ul><p><strong>Custo:<\/strong><\/p><ul><li>Gratuito.<\/li><\/ul><p><strong>3.4 Acompanhamento das Sess\u00f5es Legislativas<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Participa\u00e7\u00e3o e acompanhamento das sess\u00f5es ordin\u00e1rias, extraordin\u00e1rias e solenes.<\/p><p><strong>Forma de acesso:<\/strong><\/p><ul><li>Presencialmente no Plen\u00e1rio;<\/li><li>Pelas transmiss\u00f5es realizadas nos canais oficiais da C\u00e2mara.<\/li><\/ul><p><strong>Custo:<\/strong><\/p><ul><li>Gratuito.<\/li><\/ul><p><strong>3.5 Consulta a Projetos de Lei e Processo Legislativo<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Disponibiliza\u00e7\u00e3o de projetos em tramita\u00e7\u00e3o, pautas, requerimentos, indica\u00e7\u00f5es e atas das sess\u00f5es.<\/p><p><strong>Forma de acesso:<\/strong><\/p><ul><li>Portal oficial;<\/li><li>Secretaria da C\u00e2mara.<\/li><\/ul><p><strong>Custo:<\/strong><\/p><ul><li>Gratuito.<\/li><\/ul><p><strong>3.6 Portal da Transpar\u00eancia<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Disponibiliza\u00e7\u00e3o de informa\u00e7\u00f5es sobre receitas, despesas, licita\u00e7\u00f5es, contratos, di\u00e1rias, folha de pagamento e demais dados de interesse p\u00fablico.<\/p><p><strong>Forma de acesso:<\/strong><\/p><ul><li>Pela internet, em tempo integral.<\/li><\/ul><p><strong>Custo:<\/strong><\/p><ul><li>Gratuito.<\/li><\/ul><p><strong>3.7 Certid\u00f5es e Declara\u00e7\u00f5es Administrativas<\/strong><\/p><p><strong>Descri\u00e7\u00e3o:<\/strong> Emiss\u00e3o de documentos administrativos relativos \u00e0s atividades da C\u00e2mara, quando legalmente cab\u00edveis.<\/p><p><strong>Forma de solicita\u00e7\u00e3o:<\/strong><\/p><ul><li>Protocolo presencial;<\/li><li>E-mail institucional, quando aplic\u00e1vel.<\/li><\/ul><p><strong>Prazo para atendimento:<\/strong><\/p><ul><li>At\u00e9 15 dias \u00fateis, salvo necessidade de dilig\u00eancias complementares.<\/li><\/ul><ol start=\"4\"><li><strong>DIREITOS DOS USU\u00c1RIOS<\/strong><\/li><\/ol><p>S\u00e3o direitos dos usu\u00e1rios dos servi\u00e7os p\u00fablicos:<\/p><ol><li>Receber atendimento adequado, respeitoso e igualit\u00e1rio;<\/li><li>Ter acesso \u00e0s informa\u00e7\u00f5es relativas aos servi\u00e7os prestados;<\/li><\/ol><p>III. Apresentar manifesta\u00e7\u00f5es sobre a presta\u00e7\u00e3o dos servi\u00e7os;<\/p><ol><li>Participar do acompanhamento e da avalia\u00e7\u00e3o dos servi\u00e7os p\u00fablicos;<\/li><li>Obter resposta conclusiva \u00e0s suas manifesta\u00e7\u00f5es, nos prazos estabelecidos pela legisla\u00e7\u00e3o.<\/li><li>DEVERES DOS USU\u00c1RIOS<\/li><\/ol><p>S\u00e3o deveres dos usu\u00e1rios:<\/p><ol><li>Utilizar os servi\u00e7os p\u00fablicos com urbanidade e boa-f\u00e9;<\/li><li>Fornecer informa\u00e7\u00f5es corretas quando solicitadas;<\/li><\/ol><p>III. Preservar o patrim\u00f4nio p\u00fablico;<\/p><ol><li>Respeitar as normas de funcionamento da institui\u00e7\u00e3o.<\/li><li>COMPROMISSOS DA C\u00c2MARA MUNICIPAL<\/li><\/ol><p><strong>A C\u00e2mara Municipal de Bituruna compromete-se a:<\/strong><\/p><ul><li>Prestar atendimento com cordialidade e efici\u00eancia;<\/li><li>Garantir a transpar\u00eancia dos atos legislativos e administrativos;<\/li><li>Promover o acesso \u00e0s informa\u00e7\u00f5es p\u00fablicas;<\/li><li>Incentivar a participa\u00e7\u00e3o da popula\u00e7\u00e3o nas atividades legislativas;<\/li><li>Buscar continuamente a melhoria dos servi\u00e7os oferecidos.<\/li><\/ul><p>\u00a0<\/p><p><strong>AVALIA\u00c7\u00c3O DOS SERVI\u00c7OS<\/strong><\/p><p>\u00a0<\/p><p>O cidad\u00e3o poder\u00e1 avaliar os servi\u00e7os prestados por meio da Ouvidoria da C\u00e2mara Municipal, contribuindo para o aprimoramento cont\u00ednuo da gest\u00e3o p\u00fablica.<\/p><p>\u00a0<\/p><p><strong>C\u00e2mara Municipal de Bituruna &#8211; PR<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conhe\u00e7a os servi\u00e7os que a C\u00e2mara Municpal de Bituruna oferece aos cidad\u00e3os A Carta de Servi\u00e7os aos Usu\u00e1rios \u00e9 uma determina\u00e7\u00e3o da\u00a0lei federal n\u00ba 13.460\/2017, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os oferecidos pela administra\u00e7\u00e3o p\u00fablica. No cumprimento desta legisla\u00e7\u00e3o, a C\u00e2mara de Bituruna informa que os aspectos de <a class=\"more-link\" href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/carta-de-servicos-ao-usuario\/\">Leia mais&#8230; &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2074","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Carta de Servi\u00e7os ao Usu\u00e1rio - C\u00e2mara Municipal de Bituruna<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/carta-de-servicos-ao-usuario\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/carta-de-servicos-ao-usuario\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/www.cmbituruna.pr.gov.br\/1\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Carta de Servi\u00e7os ao Usu\u00e1rio\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Carta de Servi\u00e7os ao Usu\u00e1rio - C\u00e2mara Municipal de Bituruna","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/carta-de-servicos-ao-usuario\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/carta-de-servicos-ao-usuario\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.cmbituruna.pr.gov.br\/1\/"},{"@type":"ListItem","position":2,"name":"Carta de Servi\u00e7os ao Usu\u00e1rio"}]}]}},"_links":{"self":[{"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/pages\/2074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/comments?post=2074"}],"version-history":[{"count":60,"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/pages\/2074\/revisions"}],"predecessor-version":[{"id":4263,"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/pages\/2074\/revisions\/4263"}],"wp:attachment":[{"href":"https:\/\/www.cmbituruna.pr.gov.br\/1\/index.php\/wp-json\/wp\/v2\/media?parent=2074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}